Transaction bank tracked in the Embedded Finance Index. Named by 16 companies, most often as their sponsor bank. Sells embedded finance as Citizens Embedded Payments.
TypeTransaction bank
OfferingCitizens Embedded Payments
Used asSponsor bank, Banking-as-a-Service, Lending partner
Rank#21 of 199 in Sponsor Bank
Buyers16 companies
HeadquartersProvidence, Rhode Island, USA
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How companies use Citizens Bank
16 companies name Citizens Bank in their stack. The most common role is sponsor bank (11). A company can use the same bank for more than one thing. Compare it with what Citizens Bank says it sells, below.
Citizens pitches embedded payments as a dedicated bank for US payments companies that move or hold money on behalf of their customers. It leads with a white-glove partnership model and a dedicated embedded payments team, not self-serve tooling.
“Award-winning banking infrastructure for payments companies who move and hold funds at scale.”
citizensbank.com ↗
What it offers
- AP/AR and bill pay. Send and receive bill and vendor payments on behalf of the platform's customers.
- Marketplace payments. Move funds between buyers and sellers.
- Payroll and claims disbursements. Pay employees for employers and claims for payors.
- Fund holding. Hold funds for digital-wallet providers' end customers.
- Open Banking API. FDX-standard data-sharing API across Citizens' retail, business and commercial clients (March 2025).
Sells to
payments companiesAP/AR platformsmarketplacespayroll providersclaims processorsdigital wallets
The bank’s own positioning and claims, checked against its pages 2026-10. Partners named here come from the bank and are not counted as buyer disclosures.
Compare how banks sell embedded finance.
Citizens Bank’s APIs · from Open Banking Tracker
Citizens Bank publishes a developer portal with 8 API products, and 2 aggregators connect to it.
Background · from Citizens Bank’s own dossier
Citizens Financial Group is a large national bank headquartered in Providence, RI. It operates Citizens Pay, a market-leading consumer installment financing (BNPL) product embedded with major technology retailers such as Apple, Best Buy, and Microsoft. In 2023, Citizens expanded its embedded lending reach by partnering with Wisetack to bring Citizens Pay to small-business in-person services, signaling a push to extend its BNPL infrastructure downstream to SMBs via fintech distribution networks.
Recent developments
- 2023-06Citizens announced a partnership with Wisetack to offer Citizens Pay installment financing through Wisetack's in-person merchant network for home services, auto repair, and medical services. source ↗
- 2026-10Relaunched direct-to-consumer unsecured personal lending in its app via a partnership with Pagaya (AI underwriting), its first since decommissioning its prior personal-loan platform in 2019. Loans cap at $35,000; Citizens originates/services and keeps some on its own balance sheet, with Pagaya's underwriting expanding who qualifies. Rollout starts via in-app targeted marketing, with email marketing following in early November 2026. source ↗
Who uses Citizens Bank
16 companies disclose Citizens Bank in their stack
Buyer mix · 16 of 16 classified
Infrastructure / Payments · 5Fintech / Payments · 3Vertical SaaS / Payments · 2Fintech / Cross-border payments · 1Fintech / Lending · 1Fintech / SMB banking · 1Fintech / SMB payments · 1Horizontal SaaS / Cloud & Productivity · 1
What the disclosures say
Cardpayment Services“Esquire Bank, Wells Fargo Bank, and Citizens Bank listed as associated banking relationships on bankingembedded.com, but no BaaS or banking-as-a-service product is described in any target-domain evidence.”
Pinnacle Payments“Pathward, BMO Bank, Citizens Bank, The Bancorp Bank, and FFB Bank listed as banking relationships on bankingembedded.com/companies/pinnacle-payments (TIER 1 known_customer_listings).”
Electronic Payment Exchange (epx)“Known_customer_listings (bankingembedded.com) list Citizens Bank, The Bancorp Bank, BMO Bank, and FFB Bank as banking relationships for EPX.”
Tcbpay“TCB Pay pricing page (tcbpay.com/pricing) lists credit card, ACH, digital wallets; bankingembedded.com lists Citizens Bank, FFB Bank, Westamerica Bank, Fifth Third Bank, and Credorax (Malta) as banking partners for TCB Pay.”
Fortis“Known customer listings from bankingembedded.com confirm acquiring bank relationships with Woodforest National Bank, US Bancorp/Elavon, Citizens Bank, Fifth Third Bank, Wells Fargo, U.S.”
Vecter Technologies“bankingembedded.com/companies/vecter-technologies lists Citizens Bank as partner; vectertech.com/partners/financial-institutions describes card issuing via NXTMoves integrated partnership and white-label merchant services for banks.”
The complete buyer list and each company’s full embedded-finance stack are in the
Embedded Finance Index report. Represent Citizens Bank? Claim this profile above to unlock your own full list.
Sample distribution — illustrative only, not Citizens Bank’s actual buyers.
🇺🇸 United States · 40🇬🇧 United Kingdom · 22🇩🇪 Germany · 14🇮🇳 India · 12🇫🇷 France · 9🇸🇬 Singapore · 7🇦🇺 Australia · 6🇧🇷 Brazil · 5+2 more
What Citizens Bank runs on · from its own dossier
The third-party providers Citizens Bank itself discloses, layer by layer — the vendor as a buyer. Distinct from the companies above that disclose Citizens Bank.
Other banks in Sponsor Bank
Other banks named for Sponsor Bank in the index, by the number of companies that disclose them. A count of public disclosures, not a ranking of the products.
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<img src="https://www.embeddedfinanceindex.com/api/badge/citizens-bank/install" width="1" height="1" alt="" style="display:none">Citizens Bank — frequently asked
Which companies use Citizens Bank?
16 companies are linked to Citizens Bank in the Embedded Finance Index 2026, through their own public disclosures or Citizens Bank's published customer list, including Microsoft, Cardpayment Services, Pinnacle Payments, Electronic Payment Exchange (epx), Tcbpay, Fortis, Vecter Technologies, Paysafe, Pagaya, North American Bancard and 2 others.
What do fintechs use Citizens Bank for?
Citizens Bank is a transaction bank. Companies in the Embedded Finance Index 2026 name it as their sponsor bank (11), banking-as-a-service (2) and lending partner (2).
Does Citizens Bank offer embedded finance?
Yes, as Citizens Embedded Payments. Citizens pitches embedded payments as a dedicated bank for US payments companies that move or hold money on behalf of their customers. It leads with a white-glove partnership model and a dedicated embedded payments team, not self-serve tooling.
Where is Citizens Bank headquartered?
Citizens Bank is headquartered in Providence, Rhode Island, USA.
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