Unity Bank Plc
“Can a video conferencing company become the AI-first work platform of record?”
Founded2011
HQSan Jose, California, United States
FoundersEric Yuan
Total raised$276M (pre-IPO)
Latest roundIPO (2019, NASDAQ: ZM)
IndustryHorizontal SaaS / Unified Communications
The story
Founded 2011 as a video conferencing tool, Zoom rode the pandemic to become synonymous with remote work. Since 2022 it has pivoted from single-purpose video to an AI-first work platform — adding Contact Center, Phone, Revenue Accelerator, Workvivo (via acquisition), and now agentic AI products. The 2024 rename from Zoom Video Communications to Zoom Communications signaled this broader collaboration-and-CX positioning.
Product timeline
2011
Eric Yuan founded Zoom to build a better video conferencing solution· founding
2013
First public release of Zoom Meetings· launch
2018
Launched Zoom Phone and Zoom App Marketplace· launch
2019
IPO on NASDAQ under ticker ZM· ipo
2020
30x growth in daily meeting participants during pandemic· growth
2022
Launched Zoom Contact Center and Zoom IQ for Sales (now Revenue Accelerator)· launch
2023
Launched Zoom AI Companion and Zoom Virtual Agent· launch
2024
Rebranded to Zoom Communications; launched Zoom Workplace· pivot
2026
Released My Notes and ZoomMate AI products· launch
Acquisitions
The stack
1 layer disclosed in Unity Bank Plc’s embedded-finance stack
Payments / PSP
Accounting gap: none