RMS
“Can a 40-year-old hospitality PMS become the payments and AI-native operating system for lodging operators worldwide?”
Founded1983
HQMelbourne, Victoria, Australia
IndustryVertical SaaS / Hospitality
The story
RMS is a 40+ year old Australian hospitality PMS that has evolved from on-prem software into a cloud platform serving 7,000+ properties across 70+ markets. Its embedded finance push began in 2023 with the launch of RMS Pay, powered by Adyen for Platforms, transforming the vendor from a pure operations tool into a payments-inclusive hospitality operating system. Recent expansion into direct debit (GoCardless pilot) and AI (Sadie) signal continued platform depth over vertical scope.
Last 12 months
2024-09
2025-10
Product timeline
1983
RMS founded in Australia as a property management system for hospitality operators· founding
2023
Launched RMS Pay, an embedded payment solution for hospitality customers· payments
2024
Extended strategic partnership with Adyen announced, powering RMS Pay for 7,000+ properties worldwide· payments
2025
Rolled out Sadie AI integration (24/7 AI front-desk concierge) and piloted GoCardless direct debit collections· product
The stack
4 layers disclosed in RMS’s embedded-finance stack
Payments / PSP
Open banking
in the full report
FX & payouts
in the full report
Accounting
in the full report
Accounting gap: minor
5 more providers across 3 layers, with confidence-scored evidence and source URLs, are in the Embedded Finance Index report.