“Can a retail store-card financeira convert 34M Riachuelo shoppers into full digital-banking customers?”
Midway is the captive financial services arm of Grupo Riachuelo, one of Brazil's largest apparel retailers. It began as the issuer of the Cartão Riachuelo store card and has evolved into a broader consumer finance platform — offering a digital account, personal loans, payroll-deductible (consignado) loans, insurance and assistance products to 34M+ Riachuelo customers. The strategic question is whether captive retail financeiras in Brazil can extend beyond store credit into a full neobank-style relationship.