mHelpDesk
“Can an all-in-one field service management app remain the operating system for SMB service pros as competitors like ServiceTitan and Housecall Pro build deeper embedded finance stacks?”
Founded2007
HQIndianapolis, IN, United States (previously Fairfax, VA)
FoundersVincent Wong, Khoa Ho, Ryan Shank
Total raised$500K (bootstrapped early; later acquired)
Latest roundAcquired by HomeAdvisor
IndustryVertical SaaS / Field Service Management
The story
Founded in 2007 as an IT help desk ticketing tool, mHelpDesk pivoted to field service management for HVAC, cleaning, contractors and home services. Bootstrapped through its early years, it was acquired by HomeAdvisor (Angi) and now operates as a subsidiary focused on SMB service pros. Embedded finance surface area is narrow: card acceptance via mHelpDesk Payments plus integrations to Stripe, PayPal, and Authorize.Net, with QuickBooks as the accounting sync.
Last 12 months
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Product timeline
2007
Founded by two former Lockheed Martin engineers as an IT help desk ticketing app· founding
2013
Pivoted to field service management; reached 5,000 customers· pivot
2016
Launched mHelpDesk Payments and mobile deposit collection on estimates· payments
2018
Acquired by HomeAdvisor (now Angi) as an operating subsidiary· acquisition
The stack
2 layers disclosed in mHelpDesk’s embedded-finance stack
Payments / PSP
Accounting
in the full report
Accounting gap: minor
2 more providers across 1 layer, with confidence-scored evidence and source URLs, are in the Embedded Finance Index report.