“Can a legacy utility CIS vendor stay the system-of-record as utilities modernize customer engagement, billing, and self-service in the cloud?”
VertexOne (formerly Vertex Group) is a private-equity backed vertical SaaS platform for water, gas, and electric utilities and retail energy providers in North America. Its core products — VXcis (customer information system / billing), VXengage / VXconnect (customer self-service portal), VXretail (retail energy billing), VXexchange (EDI), and VXsmart (analytics) — are focused on utility customer experience, billing, and revenue collection. Embedded finance is limited to bill payment acceptance on behalf of utility clients rather than being a first-class product.
VertexOne is founded in 1996 and headquartered in Houston, TX, United States.
Get a read on where your own stack stands against VertexOne and the rest of its category — what they built versus bought, which providers they use, and where the gaps in your own strategy and competitive set actually are.