“Can a mid-size commercial bank become the go-to real-time payments rail (cubiX) for US fintechs and enterprise treasury?”
Founded 1997 as New Century Bank, refounded 2009 as Customers Bank under Jay Sidhu as a super-community bank focused on business banking. Grew rapidly to $27B in assets, ranked in the top 100 US banks. Historically an active sponsor bank in the BaaS/fintech space via BankMobile (spun off/sold) and other partnerships; today the strategic thesis centers on cubiX — a proprietary payments platform launched October 2024 — positioning Customers Bank as the direct commercial-bank rail for fintechs, PSPs, and enterprise treasury needing unified access to ACH, wire, RTP and FedNow with API integration.
Customers Bank discloses Customers Bank (in-house) as its banking provider, according to the Embedded Finance Index 2026.
Customers Bank does not disclose a bank charter of its own; its banking services are provided through Customers Bank (in-house).
Customers Bank processes payments through cubiX (in-house). Disclosed money-movement rails: ACH, RTP and FedNow.
Customers Bank's cards run on Visa and Mastercard.
Customers Bank uses footprint for KYC and identity verification.
Customers Bank's lending and capital products are provided by Funding Circle and Customers Bank (in-house).
Customers Bank uses cubiX (in-house) for FX and cross-border payouts.
Customers Bank integrates with QuickBooks.
The Embedded Finance Index 2026 maps 9 layers in Customers Bank's stack: Payments / PSP (cubiX (in-house)); Money movement (ACH, RTP and FedNow); Banking / BaaS (Customers Bank (in-house)); Card network (Visa and Mastercard); Lending (Funding Circle, Customers Bank (in-house), Business Lines of Credit, Commercial Real Estate Loans and 7 others); KYC (footprint); FX & payouts (cubiX (in-house)); Accounting (QuickBooks); Treasury (Customers Bank Treasury Management (in-house)).
Customers Bank is founded in 1997 and headquartered in West Reading, Pennsylvania, USA.
Get a read on where your own stack stands against Customers Bank and the rest of its category — what they built versus bought, which providers they use, and where the gaps in your own strategy and competitive set actually are.