CareSmartz360
“Can a vertical home-care operations platform become the AI-driven system of record for every mid-market and multi-location home care agency in North America?”
Founded2016
HQPittsford, New York, United States
FoundersManipal Dhariwal
IndustryVertical SaaS / Healthcare
The story
CareSmartz360 is a HIPAA-compliant, cloud-based home care software platform founded in 2016 in Pittsford, NY. It serves independent home care agencies, franchisors, and facility staffing across the US, Canada, UK and Singapore with scheduling, EVV, client management, billing/RCM, and payroll. In 2025 it evolved toward an AI-first product with its Care First AI Hub. The embedded-finance angle is limited to billing/RCM (invoicing + QuickBooks export + credit-card payments) and third-party payroll/EWA integrations rather than direct financial services.
Product timeline
2016
CareSmartz360 founded to build an all-in-one home care management platform after seeing a franchisor struggle with disconnected tools.· pivot
2020
Approved as an Alternate EVV Vendor in Ohio by the Ohio Department of Medicaid.· banking
2025
Launched AI Hub (Smart Scheduler, Care Insights, AI Notes Writing, AI Voice Bot).· pivot
The stack
2 layers disclosed in CareSmartz360’s embedded-finance stack
Payroll
PaychexViventium
Accounting
in the full report
Accounting gap: minor
1 more provider across 1 layer, with confidence-scored evidence and source URLs, are in the Embedded Finance Index report.