Tessitura
“Can a nonprofit CRM cooperative become the end-to-end operating and embedded finance platform for the global arts and culture sector?”
Tessitura began as a custom CRM built for the Metropolitan Opera in the late 1990s, purpose-built to unify ticketing and fundraising. In 2001 it was spun out as Tessitura Network, a nonprofit cooperative serving arts and cultural organizations globally. Over two decades it expanded from CRM into a full-stack platform covering payments (via Tessitura Merchant Services), e-commerce (TNEW), education, and memberships. More recently, the platform has layered in embedded finance components — acquiring via Adyen, ticket protection insurance via Cover Genius, and AI-powered fraud controls — positioning it as the financial and operational OS for arts venues.