“Can a legacy department store chain use co-branded financial products, embedded BNPL, and supplier financing to defend customer loyalty and supply chain resilience while executing an omnichannel transformation?”
Founded in 1858 as a New York City department store, Macy's grew into one of America's largest omnichannel retailers operating approximately 450 Macy's stores, ~60 Bloomingdale's locations, and 170+ Bluemercury beauty boutiques. The company, formerly known as Federated Department Stores, rebranded entirely under the Macy's banner. Its embedded finance story centers primarily on a long-standing co-branded credit card partnership with Citibank, N.A. and the adoption of BNPL (Klarna) and supplier financing (C2FO) to drive loyalty and supply chain health rather than building proprietary financial infrastructure.