“Can a phone-number-native Payment Service Bank drive financial inclusion for Nigeria's underbanked while surviving elevated cyber and fraud risk?”
Hope PSBank was incorporated in September 2019 as one of Nigeria's licensed Payment Service Banks (a CBN category designed to deepen financial inclusion for the unbanked). Positioned as a digital-first bank where the customer's phone number is the means of payment, it targets accessibility and affordability of basic banking services. In October 2024, the bank became the subject of a ₦10 billion cyberattack that resulted in court-ordered freezes on 818 downstream accounts — a material event for its risk and compliance posture.