“Can a small accounting firm serving retail and restaurant SMBs differentiate by embedding modern payroll and technology infrastructure into its service offering?”
FiveTax was founded in 2011 as a traditional accounting and bookkeeping firm serving approximately 200 retail and restaurant SMB clients. Roughly half of those clients require payroll services, making payroll a key client-acquisition driver. The firm transitioned from legacy manual payroll tools (CFS Software, AccountantsWorld) to Rollfi's embedded payroll infrastructure in 2024, signalling a strategic shift toward embedding modern fintech infrastructure into its service delivery rather than relying on traditional accounting software.