“Can the Netherlands' last major luxury department store stabilise its finances under Central Group ownership while modernising its omnichannel and embedded-payments experience?”
Founded in 1870, de Bijenkorf is the Netherlands' premier luxury department store, operating seven physical locations alongside an e-commerce channel. Ownership passed from Selfridges Group to a joint venture of Central Group (Thailand) and Signa Group in 2021; after Signa's insolvency in 2023–2024, Central Group became sole owner. The retailer faces post-pandemic revenue headwinds and has required intra-group financing to service debt. On the payments side, the company added Klarna's BNPL option in 2021 to support higher average-order-value luxury purchases, and relies on Adyen as its core payments acquirer.