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de Bijenkorf

Can the Netherlands' last major luxury department store stabilise its finances under Central Group ownership while modernising its omnichannel and embedded-payments experience?

Founded1870
HQAmsterdam, Netherlands
IndustryE-commerce / Retail
The story

Founded in 1870, de Bijenkorf is the Netherlands' premier luxury department store, operating seven physical locations alongside an e-commerce channel. Ownership passed from Selfridges Group to a joint venture of Central Group (Thailand) and Signa Group in 2021; after Signa's insolvency in 2023–2024, Central Group became sole owner. The retailer faces post-pandemic revenue headwinds and has required intra-group financing to service debt. On the payments side, the company added Klarna's BNPL option in 2021 to support higher average-order-value luxury purchases, and relies on Adyen as its core payments acquirer.

Last 12 months
2024-09
Product timeline
1870
Founded as a department store in Amsterdam, Netherlands.· pivot
2021
Klarna introduced as a buy-now-pay-later payment option at checkout.· lending
2021
Central Group (Thailand) acquires de Bijenkorf alongside Signa Group.· acquisition
2024
Signa Group collapses; Central Group becomes sole owner of de Bijenkorf.· acquisition
2024
De Bijenkorf reports declining revenues and net losses; receives support letter from Central Group for up to €25M plus a 13-month bridge to cover a €59M intercompany loan due August 2025.· pivot
The stack
Payments / PSP
Adyen
Lending
KlarnaKlarna Pay Later (14-day)Klarna Pay in 3 instalments (interest-free)
Accounting gap: minor