“Can a Google-native CRM own the SMB relationship management workflow for companies already embedded in the Google ecosystem?”
Copper (formerly ProsperWorks) was founded in 2013 as a CRM designed specifically for companies that use Google applications, offering deep Gmail and Google Workspace integration. The product has remained focused on CRM for small and mid-market businesses, with embedded finance limited to billing/tax compliance infrastructure via Avalara. There is no evidence of a pivot toward embedded finance products as a revenue line.