“Can a European CPaaS company own the full 'conversation → transaction' stack — messaging, AI agents, and payments — as the sovereign EU alternative to Twilio + Stripe?”
Founded 1999 as ClubMessage — an SMS gateway for nightclubs — CM.com grew into a Dutch CPaaS category leader by riding SMS voting on TV shows (Idols, Eurovision). Over 27 years it stacked additional revenue lines (voice, WhatsApp/RCS, ticketing, customer data platform, HALO AI agents) and became a licensed EU PSP offering online + POS payments alongside conversations. Today its pitch is 'one platform for every customer interaction' where messaging, AI, and payments share one customer context — with sovereignty and EU data residency as differentiation.