“Can Zoom evolve from the dominant video-conferencing tool into the AI-powered unified communications and collaboration OS for enterprises?”
Founded in 2011 as a video-first conferencing tool by Cisco/WebEx veterans, Zoom grew into the dominant enterprise communications platform during the 2020 pandemic. Post-pandemic, the company pivoted from pure video conferencing to a broader unified communications platform, launching Zoom Phone, Zoom Contact Center, and AI Companion. The 2024 rebrand to 'Zoom Communications' signals ambitions to become a full-stack enterprise communications and productivity OS, leveraging AI features and integrations to retain enterprise stickiness beyond the core meetings product.
Zoom processes payments through Stripe.
Zoom was founded by Eric Yuan and is founded in 2011, headquartered in San Jose, California, USA.
Zoom has raised $161M+ (pre-IPO) in total (latest round: IPO, April 2019; valuation: ~$9B at IPO (2019)).
Get a read on where your own stack stands against Zoom and the rest of its category — what they built versus bought, which providers they use, and where the gaps in your own strategy and competitive set actually are.