“Can a gig-economy pet services marketplace scale profitably enough to justify venture-scale capital deployment?”
Founded in 2015 as an on-demand dog walking app, Wag! rapidly expanded with SoftBank's $300M infusion but faced governance and operational challenges that led SoftBank to exit at a loss in 2019. The COVID-19 pandemic severely disrupted its core in-person services business, prompting aggressive cost-cutting through AP automation with BILL and diversification into adjacent pet care services (training, vet care). Despite these pivots, the company ultimately filed for bankruptcy in July 2025, unable to achieve sustainable unit economics in the gig-economy pet services market.