Unthread
“Can a Slack-native AI support platform become the default customer service layer for B2B companies that run operations inside Slack?”
HQNew York, New York, United States
FoundersTom Bachant, Jake McCloskey
Total raised$3.5M
Latest roundSeed
IndustryVertical SaaS / Customer Support
The story
Unthread was founded to address the chaos of Slack-based customer support workflows. The company built a Slack-native, AI-powered support platform that automates ticketing, routing, and resolution directly inside Slack. It has raised a Seed round of $3.5M and targets enterprise and high-growth customers that use Slack as a primary support channel.
Product timeline
2025
Competed at TechCrunch Disrupt 2025 Startup Battlefield, showcasing Slack-native AI-powered support platform with customers including Intuit, Lemonade, and Automattic.· pivot
The stack
Payments / PSP
Accounting gap: none