“Can a restaurant POS become the full financial operating system for hospitality?”
Toast began as a restaurant POS system in 2011 and has evolved into the vertical operating system for restaurants — bundling hardware, software, payments, payroll, lending (Toast Capital), and insurance. It IPO'd in 2021 and now facilitates over $215B in gross payment volume across ~180,000 locations. Its embedded finance strategy layers Toast-branded financial products (Capital, Payroll, Pay Card, Insurance) on top of a self-operated payments facilitator business, with Adyen selected as the strategic global processing partner.