TIAA
“Can a century-old nonprofit retirement insurer modernize its plan administration infrastructure and expand into holistic wealth management to retain relevance as the retirement market digitizes?”
Founded in 1918 as a nonprofit retirement insurer for academic and research workers, TIAA spent decades as primarily a pension and annuity provider for the non-profit sector. With the acquisition of Nuveen in 2017 and the EverBank-to-TIAA-Bank conversion, TIAA expanded into wealth management, digital banking, and asset management. The company is now evolving its retirement plan administration platform to embed payroll connectivity (via Finch) and broadening wealth management to include securities-backed lending and estate planning through fintech partnerships, positioning itself as a comprehensive financial services provider for its traditional institutional customer base.