“Can a customer support SaaS platform expand beyond chat and ticketing into a comprehensive customer communication OS?”
Text, Inc. (text.com) appears to be a customer support / live chat SaaS company headquartered in Boston, MA, with an affiliate entity TEXT S.A. The company offers chat, ticketing, and knowledge-base services to businesses. Evidence of embedded finance activity is very limited; the company primarily leverages standard SaaS payment and compliance infrastructure rather than operating deeply embedded financial products.
Text discloses Fiserv as its banking provider, according to the Embedded Finance Index 2026.
Text does not disclose a bank charter of its own; its banking services are provided through Fiserv.
Text is headquartered in 101 Arch Street, 8th Floor, Boston, MA 02110, United States.
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