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Tenpo

“Can a Credicorp-backed prepaid issuer become Chile's default neobank by stitching together third-party rails (Dock for cards, Chubb for insurance) under one CMF-regulated app?”

Founded2020
HQSantiago, Chile
IndustryFintech / Neobank
The story

Tenpo was launched in 2020 as Credicorp's (Peru's largest financial holding) bet on a digital-first, CMF-regulated neobank in Chile via its Krealo CVC arm. It started as a prepaid-card wallet (TENPO PAYMENTS S.A. is a registered prepaid issuer with the CMF, not a bank), then expanded into credit cards in 2023 using Dock's BaaS issuer-processor, embedded insurance with Chubb, a remunerated account, and investments. The strategy is to build the broadest neobanking suite in Chile under a non-bank prepaid license, leveraging Credicorp's regional balance-sheet for capital and partnerships for everything else.

Last 12 months
—
Product timeline
2020
Tenpo receives CMF authorization as a non-bank prepaid card issuer; reaches 100,000 customers by August.· banking
2022
Signs regional alliance with Chubb to co-create embedded digital insurance products.· insurance
2023
Launches credit card product powered by Dock's issuing/processing technology; surpasses 2.2M customers.· card
2025
Unified Terms & Conditions (V5) reflect expanded product suite: prepaid, credit card, remunerated account, investments, insurance, international transfers.· banking
Regulated entities
1
regulatory licence held by Tenpo
Licence types, jurisdictions and registered entities are in the Embedded Finance Index report.
The stack
4 layers disclosed in Tenpo’s embedded-finance stack
Payments / PSP
Webpay (Transbank acceptance)Tenpo Mastercard Prepaid (self-operated)Tenpo Mastercard Credit (self-operated)
Banking / BaaS
in the full report
Card issuing
in the full report
Lending
in the full report
Accounting gap: none
3 more providers across 3 layers, with confidence-scored evidence and source URLs, are in the Embedded Finance Index report.

Tenpo — frequently asked

What bank does Tenpo use?

Tenpo discloses TENPO PAYMENTS S.A. (in-house, CMF-registered prepaid issuer) as its banking provider, according to the Embedded Finance Index 2026.

Is Tenpo a bank?

Tenpo does not disclose a bank charter of its own; its banking services are provided through TENPO PAYMENTS S.A. (in-house, CMF-registered prepaid issuer).

Who is Tenpo's payment processor?

Tenpo processes payments through Webpay (Transbank acceptance), Tenpo Mastercard Prepaid (self-operated) and Tenpo Mastercard Credit (self-operated).

Who issues Tenpo's cards?

Tenpo's cards are issued through Dock.

What is Tenpo's embedded finance stack?

The Embedded Finance Index 2026 maps 4 layers in Tenpo's stack: Payments / PSP (Webpay (Transbank acceptance), Tenpo Mastercard Prepaid (self-operated) and Tenpo Mastercard Credit (self-operated)); Banking / BaaS (TENPO PAYMENTS S.A. (in-house, CMF-registered prepaid issuer)); Card issuing (Dock); Lending (Tarjeta de Crédito Tenpo (Black & Standard) with 3-installment no-interest financing).

Where is Tenpo headquartered?

Tenpo is founded in 2020 and headquartered in Santiago, Chile.

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