“Can SKB Banka, now a Nova KBM subsidiary, modernise its digital channels via Backbase while retaining its SME and retail customer base amid consolidation of the Slovenian banking market?”
SKB Banka is a Slovenian commercial bank historically operating as an independent retail and SMB-focused institution in Ljubljana. Following acquisition by OTP Group and subsequent integration into Nova KBM, the bank operates as a subsidiary brand. In 2024 it selected Backbase as its digital banking engagement platform, signalling a push to modernise its customer-facing channels rather than build proprietary digital infrastructure. The bank continues to serve retail and small-business clients with traditional deposit, lending, and card products.