Netsmart myUnity
“Can a decades-old post-acute/behavioral EHR reinvent itself as an AI-native, value-based-care platform before newer entrants pick off its verticals?”
Netsmart is a 55+ year-old, PE-backed healthcare IT company (originally CSMC / Medical Services Corporation) that has consolidated into two flagship EHR suites: myAvatar for behavioral/human services and myUnity for post-acute (home health, hospice, senior living, SNF). The strategic thrust of the last five years has been platformization onto the CareFabric platform, cloud migration off legacy Homecare/Advisor (Allscripts/McKesson-era) products, and AI enablement via an AWS-based AI Data Lab. Embedded finance is peripheral: payments exist inside adjacent products (Helper via Fiserv) and RCM/collections is a services line, but there is no BaaS, lending, card issuing, or wallet layer inside myUnity itself.