“Can British Gas build a profitable home-services marketplace connecting independent tradespeople to homeowners, or should it consolidate those customers into its own managed services?”
Local Heroes operated as a marketplace platform owned by British Gas (Centrica) connecting homeowners with local tradespeople. It acted as an introductory business supplying leads to independent traders. The platform was shut down in October 2023 as British Gas chose to consolidate demand into its own services business rather than operate the independent marketplace.