Kasisto Partner
“Can a domain-specific conversational AI platform become the standard intelligence layer for retail and commercial banking digital experiences globally?”
Founded in 2013 as a conversational AI company, Kasisto initially built KAI — an AI platform trained specifically for the language and data of financial services. The company positioned itself not as a bank or fintech but as infrastructure for banks and credit unions to deploy AI-powered virtual assistants. As generative AI matured, Kasisto pivoted from rule-based chatbots toward LLM-augmented experiences, launching KAI Answers and expanding into employee-facing (banker assist) tools alongside consumer-facing products. The company partners with digital banking platforms and system integrators (e.g., Finastra, Synechron) to embed its AI layer into existing core banking stacks rather than competing directly with fintech platforms.