“Insufficient evidence to formulate a thesis — target company identity is ambiguous.”
The target company could not be uniquely identified from the evidence. 'Customer satisfaction' is a generic term that returned results about the American Customer Satisfaction Index (ACSI LLC, founded 1994, Ann Arbor, MI), HappyOrNot (Finnish customer feedback hardware/software startup, raised $25M in 2019), and numerous vendor marketing pages unrelated to either entity.