Customer Case Study Tekmetric
“Can an automotive repair SaaS become the financial and operational OS for auto shops by embedding payments, BNPL, and capital directly into the shop management workflow?”
Founded in 2015 as a shop management SaaS for independent and multi-location auto repair shops, Tekmetric progressively embedded financial services to deepen platform stickiness. The launch of Tekmetric Payments (built on Stripe Connect) moved the company from pure software toward a payments-enabled vertical SaaS model. Subsequent additions of BNPL (Affirm, Klarna, Sunbit) and Stripe Capital lending transformed Tekmetric into a financial services layer for auto repair — making cash flow management, customer financing, and capital access native to the shop workflow rather than external services.