“Can a conversational AI interface become the dominant new storefront — the agentic commerce layer between consumers and the world's merchants?”
Founded 2015 as a nonprofit AI research lab. Pivoted in 2019 to a capped-profit structure to raise Microsoft capital, then again in 2025 to a Public Benefit Corporation. The ChatGPT launch in late 2022 transformed it from a research lab into a consumer + enterprise platform with 700M+ weekly users. In September 2025, OpenAI entered embedded finance by launching Instant Checkout in ChatGPT with Stripe and co-publishing the open Agentic Commerce Protocol — turning ChatGPT from an answer engine into a transactional storefront for agentic commerce.