Bancoppel
“Can BanCoppel transform from a captive retail-chain bank serving the Mexican unbanked into a full-service digital bank for both consumers and SMEs, by modernizing its core technology stack while retaining its mass-market branch distribution advantage?”
BanCoppel began as the banking arm of Grupo Coppel, Mexico's large retail chain, targeting underserved, modest-income consumers who lacked credit history. It pioneered unsecured lending to the unbanked and underbanked, building a physical branch network of 1,300+ locations embedded within or adjacent to Coppel retail stores. The institution is now undergoing a multi-year digital transformation, migrating its core banking onto Temenos and upgrading its card and payments stack via BPC SmartVista, while simultaneously expanding its addressable market upmarket into SME lending with Nafin support.